1. Our contract
1.1 These terms and conditions govern the supply of goods ordered from Parts Warehouse. This website is owned and operated by Italeco S.r.l.. Goods purchased from Parts Warehouse will be sold to the customer (you) and invoiced by Italeco S.r.l. of via Pavia 105/i, Rivoli, Torino, Italia (we and us).
1.2 All orders placed are subject to acceptance by us. The delivery of goods to you is when a legally binding contract is constituted between us. The processing of your payment and acknowledgement of your order does not constitute legal acceptance of your order.
2. Price & Payment
2.1 The price payable for the goods you order is set out on our web site at the time you place your order, plus any charges for delivery. All prices shown are net of VAT.
2.2 Goods supplied outside of the UK, but to a destination within the European Union (EU), can be supplied net of VAT, on the prior condition we have received sight of one of your official documents, with your VAT number shown thereon. If you are not VAT registered, VAT will be charged at the current UK rate.
2.3 Goods supplied to countries outside the EU, which includes the Channel Islands and the Isle of Man will be supplied net of VAT. When we ship goods to a freight forwarding agent in the UK, for onward shipping to a destination outside the EU, supplying goods net of VAT will be conditional upon us receiving proof of shipment documentation.
2.3 Occasionally an error may occur with our web site and goods may be incorrectly priced, in such circumstances we will not be obliged to supply the goods at the incorrect price.
2.4 Payments by credit card will need to be positively sanctioned prior to despatch, please ensure details are entered correctly to avoid delays in shipping.
2.5 If you are an account customer, orders will only be shipped after reference to and positive clearance from our credit manager. Payment for goods invoiced on a credit account fall due for payment 30 days from the date of our invoice.
3. Delivery & Title
3.1 Unless you order and collect the goods from our warehouse, we will deliver them in accordance with your order. A valid signature will be required on collection or delivery. In the unlikely event that you have not received all the goods within the stated delivery time, you must notify us immediately. You must not schedule or commence any installation work until after you have received your order and checked all the goods for any defects or missing parts. Defects or missing parts must be reported to us within 2 working days of you taking delivery of your order.
3.2 For reasons of health and safety, large items of equipment can only be delivered to the ground floor location of the delivery address. You must therefore make your own arrangements if the relevant item needs to be transported to any other area other than the ground floor of the delivery location.
3.3 Our standard delivery charges cover the UK, but exclude the Scottish Highlands, Isle of Man, Isle of Wight, Channel Islands, Northern Ireland and Southern Ireland. For these areas and all destinations overseas, please call and we will quote you the appropriate delivery charge.
3.4 Upon delivery of the goods to you, the goods shall be at your risk. In spite of the delivery having been made, title in the goods shall not pass to you until you have paid the price for the goods in full and no other sums whatsoever shall be due to us from you.
4.1 There may be occasions when it is necessary to return products to us. Generally the reasons for this will fall into one of the following categories.
Returns & Restocking Policy
Italeco S.r.l. will only accept returned goods, if they are accompanied by a valid Returns Material Authorisation (RMA) number. RMA numbers are only valid for 30 days.
To request an RMA number, please contact us.
We will then send you an RMA number by fax or email, whichever you prefer.
Please ensure that you display the RMA number on the outside of the box or boxes that you return to us. It is essential that you do this, so there are no delays in inspecting, repairing or crediting your goods.
Please do not write on the outside of the boxes that you return to us or stick any other labels on the boxes. Failure to comply with this, may result in us having to charge you an additional fee for new packaging.
It is the customer’s responsibility to ensure that goods are adequately packed, prior to being returned to Italeco S.r.l.. Where possible, please only ship goods back in the original packaging that they were supplied in. If you do not have the original packaging and are concerned that the item may get damaged in transit, please let us know. It may be possible for us to send you a suitable box and packing to send your goods back in.
Italeco S.r.l. does not issue advanced replacements for faulty goods. A replacement or credit note will only be issued, once the goods have been inspected by Italeco S.r.l. and are found to be faulty.
Any product returned after being ordered incorrectly or reported to be defective but found to be in good working condition, will attract a 20% restocking charge
If you are sending items back to Italeco S.r.l. that are still within warranty, please ensure that you send back all the original packing, manuals, cables, drivers etc If sending back a chargeable repair, you should not include the manuals, cables and drivers.
Products received from Italeco S.r.l. that have been damaged in transit, must be reported immediately. Where possible, please try to take a photograph of any damaged goods and the packaging that it came in. Please also keep all of the packaging, as we may need to use this as evidence, when making a courier claim.
Products that are received in a faulty condition or are DOA (dead on arrival), must be reported within 5 days of receiving the goods.
The cost of returning goods will be at the buyer’s expense, except where goods have incurred damage by the courier that Italeco S.r.l. contracted or for goods that were received DOA (dead on arrival). In this case, Italeco S.r.l. will arrange collection.
Italeco S.r.l. charges a labour charge inspection fee for out of the warranty items, sent into our workshop to be repaired. This is necessary to be able to accurately assess the cost of repairing any particular item.
The fee is chargeable whether or not the estimate is accepted by the customer and must be pre-paid as a condition of receiving an estimate.
5.1 We pass to you the benefits of any warranty or guarantee passed to us from the original manufacturer of the product. You must ensure the product is serviced, maintained and used properly and in accordance with the manufacturers recommendations and is not fitted or used with any parts, accessories or ancillary equipment other than those recommended by the manufacturer. No attempt must be made by you or any third party to remedy any defect or to dismantle or tamper in any way with the product. Any product deemed to be defective under the terms of the manufacturer’s warranty/guarantee must be returned our premises at your expense. Please note any goods being returned must be accompanied by a returns number as detailed in 4.1.
6. Force Majeure
We shall have no liability to you for any failure or delay in supply or delivery or for any damage or defect to goods supplied or delivered hereunder that is caused by any event or circumstances beyond our reasonable control (including, without limitation, strikes, lockouts and other industrial disputes).
This page is designed to help you understand more about these technologies and our use of them on our sites and in our services, applications, and tools. Below is a summary of a few key things you should know about our use of such technologies. You can review the contents of our full User Cookie Noticebelow.
Where possible, security measures are set in place to prevent unauthorised access to our cookies and similar technologies. A unique identifier ensures that only we and/or our authorised service providers have access to cookie data.
Service providers are companies that help us with various aspects of our business, such as site operations, services, applications, advertisements and tools. We use some authorised service providers to help us to serve you relevant ads on our services and other places on the internet. These service providers may also place cookies on your device via our services (third party cookies). They may also collect information that helps them identify your device, such as IP-address, or other unique or device identifiers.
What are cookies, web beacons, and similar technologies?
Like most sites, we use technologies that are essentially small data files placed on your computer, tablet, mobile phone, or other devices (referred to collectively as a "device") that allow us to record certain pieces of information whenever you visit or interact with our sites, services, applications, messaging, and tools.
The specific names and types of the cookies, web beacons, and other similar technologies we use may change from time to time. In order to help you better understand this Policy and our use of such technologies we have provided the following limited terminology and definitions:
Cookies – Small text files (typically made up of letters and numbers) placed in the memory of your browser or device when you visit a website or view a message. Cookies allow a website to recognise a particular device or browser. There are several types of cookies:
Session cookies expire at the end of your browser session and allow us to link your actions during that particular browser session.
Persistent cookies are stored on your device in between browser sessions, allowing us to remember your preferences or actions across multiple sites.
First-party cookies are set by the site you are visiting.
Third-party cookies are set by a third party site separate from the site you are visiting.
Cookies can be disabled or removed by tools that are available in most commercial browsers. The preferences for each browser you use will need to be set separately and different browsers offer different functionality and options.
Web beacons – Small graphic images (also known as "pixel tags" or "clear GIFs") that may be included on our sites, services, applications, messaging, and tools, that typically work in conjunction with cookies to identify our users and user behavior.
Similar technologies – Technologies that store information in your browser or device utilising local shared objects or local storage, such as flash cookies, HTML 5 cookies, and other web application software methods. These technologies can operate across all of your browsers, and in some instances may not be fully managed by your browser and may require management directly through your installed applications or device. We do not use these technologies for storing information to target advertising to you on or off our sites.
We may use the terms "cookies" or "similar technologies" interchangeably in our policies to refer to all technologies that we may use to store data in your browser or device or that collect information or help us identify you in the manner described above.
We offer certain site features, services, applications, and tools that are available only through the use of these technologies. You're always free to block, delete, or disable these technologies if your browser, installed application, or device so permits. However, if you decline cookies or other similar technologies, you may not be able to take advantage of certain site features, services, applications, or tools. You may also be required to re-enter your password more frequently during your browsing session. For more information on how you can block, delete, or disable these technologies, please review your browser or device settings.
Generally, these technologies allow our sites, services, applications, and tools to store relevant information in your browser or device and later read that information in order to identify you to our servers or internal systems. Where applicable, we protect our cookies and other similar technologies to help ensure that only we and/or our authorised service providers can interpret them by assigning them a unique identifier that is designed for interpretation only by us. We don't store any of your personal information on any of our cookies or other similar technologies.
Any personal information that we collect and store through use of these technologies is first obtained through notice and consent: We obtain your consent by providing you with transparent notice of use of the technologies and providing you with the opportunity to make a choice to disable these technologies as set forth above.
Our uses of such technologies fall into the following general categories:
Advertising or Targeting-Related. We may use first-party or third-party cookies and web beacons to deliver content, including ads relevant to your interests, on our sites or on third party sites. This includes using technologies to understand the usefulness to you of the advertisements and content that has been delivered to you, such as whether you have clicked on an advertisement.
We offer you the ability to opt-out of our use of first-party advertising-related cookies through our Ad Choice program. To opt-out of the use of third-party advertising-related cookies and web beacons, see the section Ad Networks and Exchanges authorised by third-parties below. Opting out of our first-party advertising-related cookies, or out of third-party advertising-related cookies and web beacons as described below, does not necessarily mean that you will not see our advertising - only that this advertising will not be targeted to you through the use of first-party or third-party cookies, web beacons or related technologies.
If you would like to opt-out of all other types of technologies we employ on our sites, services, applications, or tools, you may do so by blocking, deleting, or disabling them as your browser or device permits.
Use of these technologies by authorised third-party service providers
We may work with third-party companies, commonly known as service providers, who are authorised to place third-party cookies, web beacons, or similar technologies for storing information on our sites or in our services, applications, and tools with our permission. These service providers help us to provide you with a better, faster, and safer experience.
With the exception of the use of such technologies by our service providers or other authorised third parties, we do not permit any third-party content on sites (such as item listings, member-to-member communications, classified listings, comments, reviews, etc.) to include or utilise any cookies, web beacons, local storage, or similar technologies for tracking purposes or to collect your personal information. If you believe a listing or other third-party content might be collecting personal information or using tracking technologies on one of our sites, please report it to firstname.lastname@example.org.
Ad networks and exchanges operated by authorised third parties
For more information on third-party advertising-related cookies and how to opt-out of them, please visit one of the following third party websites:
The Self-Regulatory Program for Online Behavioral Advertising (available in English only)
Network Advertising Initiative Consumer Opt-Out (available in English only)